Shipping policy

All seafood orders are processed and dispatched within 1–3 business days once payment is confirmed. Orders will not be processed or shipped on weekends and public holidays. Every batch of frozen seafood undergoes strict freshness checks before packing to guarantee quality prior to shipment.

We provide worldwide international shipping for all seafood products. Standard international delivery generally takes 7–14 business days, subject to destination country, local logistics and customs clearance progress. Expedited shipping can be selected at checkout for shorter transit time.

Shipping charges are calculated automatically at checkout based on total order weight, package dimensions and delivery destination. There are no hidden charges or unexpected surcharges. Customers are able to view the exact shipping cost before finalising payment.

International consignments may incur import taxes, customs duties or VAT levied by local customs authorities. All such charges are the sole responsibility of the recipient. We cannot cover or refund any customs-related expenses. Kindly review your local import regulations before placing your seafood order.

Our seafood range consists of frozen wild-caught fish, prawns, crabs and other perishable aquatic products. We use upgraded insulated coolers, ice packs and leak-proof packaging to maintain stable low temperatures and preserve freshness throughout cross-border transit. Shipping insurance is available at checkout for high-value orders.

Please inspect your parcel immediately upon arrival. If you notice damaged packaging, leaks or compromised goods, capture clear photos or videos, refuse acceptance and contact our support team without delay.

Should you discover thawing, spoilage or product defects after signing for the parcel, please submit a support ticket with supporting evidence within 48 hours after delivery. We will conduct verification and offer appropriate resolutions such as partial refunds, replacements or other after-sales solutions.

Delivery hold-ups may happen occasionally due to customs examinations, adverse weather, logistics backlogs or other unforeseen international transport events. We shall not be responsible for indirect losses resulting from uncontrollable delays, but we will actively track shipments and keep customers updated on order status.

If you have enquiries regarding order handling, shipping options, delivery tracking or customs matters, please reach out to our customer support team. We offer prompt and professional logistics support for all seafood orders.

We keep improving our cold-chain packaging and logistics solutions to deliver fresh, premium seafood safely to customers across the globe.